Aura Tenang Sdn. Bhd. strives to provide fast, reliable, and safe delivery for all orders.
1. Order Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- During peak seasons or promotional periods, processing may take longer. Customers will be notified in such cases.
2. Shipping Methods & Delivery Time
- We partner with trusted courier services for nationwide delivery.
- Standard delivery typically takes 2–5 business days within Malaysia.
- Expedited shipping options may be available at checkout.
3. Shipping Charges
- Shipping fees are calculated at checkout based on your location and order weight.
- Free shipping promotions may be offered from time to time, subject to terms and conditions.
4. Tracking Orders
- Once your order is shipped, a tracking number will be provided via email or SMS.
- You can track your shipment directly on the courier’s website.
5. Lost or Damaged Items
- In the rare event that an item is lost or damaged during shipping, please contact us immediately at [insert contact email/phone].
- Aura Tenang will coordinate with the courier and provide a replacement or refund as appropriate.