We want you to be completely satisfied with your purchase. Please review our return and refund policy carefully.
1. Eligibility for Returns
- Items must be returned within 14 days of receipt.
- Products must be in their original, unused condition with all packaging and accessories intact.
- Certain items (e.g., personal hygiene products) may not be eligible for return due to health and safety reasons.
2. How to Initiate a Return
- Contact our customer service at [insert contact email/phone] to request a return.
- Provide your order number, product details, and reason for the return.
- Our team will guide you through the return process and provide a return shipping address.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the item was defective or incorrect.
- Please use a trackable shipping method to ensure your package reaches us safely.
4. Refunds
- Once the returned item is received and inspected, refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
- Exchanges are subject to product availability.
- Contact our customer service team to check if an exchange is possible.
6. Damaged or Defective Items
- If you receive a damaged or defective product, please notify us within 48 hours of delivery.
- Aura Tenang will provide a replacement or full refund, including shipping costs.